1. Rates – Our rates are based on tariffs and other costs prevailing at the time of printing and are subject to change without prior notice.
2. Currency – All prices are quoted in US Dollars unless otherwise indicated and are Net and Non-Commissionable.
3. Payment – Please note that all tours are subject to availability and all prices are subject to change without notice until your holiday has been paid in full.
   
   
4. Payment Policy:
   
   – The Payments are to be paid by telegraphic transfer to our bank accounts, gross and free of all bank exchange charges.

   – Website – Please visit our website or click here for credit card payments (Exclusive of 3% surcharge for the credit card company)

5. Deposit & Cancellation Policy:
   
   In order to confirm a reservation, Starluck Travel requires a 30% deposit after making a reservation and the balance is payable no later than 30 days prior to the departure of the safari/tour. In the event of a booking less than 30 days prior to the start of the tour/safari, payment in full is to be made upon booking the safari or tour.
   
   
6. Cancellation
   
   Reservations that are cancelled, reduced in length of stay or reduced in numbers (hereinafter collectively called a CANCELLATION) are subject to Cancellation and No-show fees if cancelled after booking and up to the arrival date as follows

   More than 75 days prior to arrival full refund. 75 to 30 days prior to arrival 75% refund of total tour/safari price. 30 to 15 days prior to arrival 50% refund of total tour/safari price. Less than 15 days prior to arrival no refund.

   Note: These policies are not designed to generate revenue for us. They are applied only as means of protection against similar charges levied by the service providers. At all times we shall endeavour to discuss with our suppliers and service providers to waive cancellation charges should they be successful in re-selling all the services cancelled at an equivalent rate.

7. Rooming List
   
   The Rooming list is required at the time of the booking. This should at the very least include full names of travellers as they appear on the Passport and any special dietary or other needs.
   
   
8. Transportation
   
   We have a wide selection of vehicles ranging from Saloon cars, minibuses, landcruisers or coaches and therefore Airport/city transfers are done based on client requirement and depending on group size.

   Whilst on safari, transportation is based on either 7-seater safari mini-buses or 4×4 Land cruisers. The Safari vehicles have a roof hatch for enhanced game viewing and photography. We reserve the right to use the services of sub- contractors for all or part of the services.

   Where the game drives and airstrip transfers are provided for by a lodge/camp, this service is undertaken on a non-exclusive (per seat-in-car) basis, usually in a 4×4 vehicle with services of an English speaking driver/guide.

9. Domestic Flights
   
   There is a maximum luggage limitation of 15 kgs per person (preferably in soft/duffle bags) on all local charters and scheduled flights between parks and cities.

   Excess baggage is charged at the prevailing freight rate and is strictly subject to space availability.

   Although the standard schedule timing to the parks is strictly observed, the flight can be rerouted to start dropping at other airstrips depending on where most clients on that flight are destined. This is however at the discretion of the carrier airline and the client will be briefed at the earliest convenience.

10. Standard Game Drive Timings
    
    The standard times for game viewing drives are as follows:

    • Early morning game drives: between 0600 hrs-0830 hrs
    • Mid-morning game drive: between 1030 hrs-1230 hrs
    • Afternoon game viewing drive: between 1600 hrs-1800hrs

11. Force Majeure
    
    Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour.

    The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.

12. Liability
    
    The company and its agents act only as agents of the passengers in all matters relating to hotel/ lodge and tented accommodation, tours and transport etc. and shall not be liable for injury, delay, loss or damage in any manner.
    
    
13. Baggage
    
    The client shall be responsible for all baggage and personal effects brought by him or her on the tour, and the Company shall not be liable for any loss or damage to such baggage or personal effects, however arising.
    
    
14. Passports, Visas and other Travel papers
    
    It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other required documentation are all in order for the countries to be visited during the tour.
    
    The Company shall not be held liable for any consequences, damages or claims if the client prior does not correctly attend to the client’s documentation and related matters as contemplated herein.
    
    
15. Caution
    
    All expeditions involve an element of personal risk and can be of a hazardous nature. Every participant must accept this risk. We are not liable for any loss, damage, injury, delay or inconvenience which is beyond our control. All participants are advised to take an insurance policy to cover personal accident and medical expenses. We can arrange this for you at a relatively low cost

Consent to Conditions

By making any booking, you agree to comply with these Booking Conditions and warrant that you have obtained agreement to these Booking Conditions from all other clients for whom the
booking is made.